Facnex paves way for trek company's digital transformation while keeping operations running smoothly
To stay competitive within the trek and tour industry, brands must distinguish their services and mobile applications to an increasingly savvy consumer base. Where digital transformation has been at the forefront of these company’ minds. They recognise the need to put technology first and differentiate their customer experiences. Facnex is helping clients solve this challenge by partnering to build the foundation for a digital transformation. One of the client is Trekporter that provide hikers and travellers the best adventurous and safe experiences. Through a strong partnership, Facnex has provided expertise to prepare the platform for modernisation and then assisted in the execution of the modernisation strategy.
Opportunity
Modernise core trek and tour services to stay at the forefront of the travel industry
To modernise and streamline the newly acquired data, Trekporter and Facnex teamed up to review and scope out the effort which included modernising an outdated infrastructure. When the pandemic arrived, the client realised it needed to accelerate the digital transformation since servicing customers face to face would no longer be possible.
Solution
Facenex provided the right digital solutions giving all the existing as well as potential clients a seamless digital experience
Facenex provided the right digital solutions giving all the existing as well as potential clients a seamless digital experience
Outcome
Digital experience that set the brand apart from the rest
By partnering with Facnex, the trek and tour company gained access to the required skill sets to maintain its customer database and create the framework for the digital transformation of the core travel services. And now that Facnex has prepared the framework to transform applications into customer-first experiences, the partnership will put the brand at the technology forefront of the whole travel and tour industry.